Federal Bureau of Investigation (FBI) – Information Technology Supplies and Support Service 2nd Generation (ITSSS-2)

The Federal Bureau of Investigation (FBI) establishes and manages many projects and programs that vary in scope and complexity in support of its mission and daily operations. These include technical services as well as development projects and programs. Successful execution of these projects requires the FBI to constantly monitor work being performed by outside vendors. To meet these priorities, the Bureau requires contractor support in a variety of technical disciplines. The objective of this acquisition is to establish a mechanism for providing contractor expertise to FBI programs to meet priorities, increase competition resulting in cost savings, increase business with small business concerns, and to increase project and program success.

This is a multiple award, Blanket Purchase Agreement (BPA) in accordance with Federal Acquisition Regulation (FAR) Subpart 8.405-3, Blanket Purchase Agreements (BPAs). This BPA is being awarded under General Services Administration (GSA) Schedule Multiple Award Schedule (MAS) Information Technology (IT). All Call Orders issued under this BPA are either Time-and-Material (T&M), Labor Hour (LH), or Firm Fixed Price (FFP), or any combination of these listed. Fully defined and detailed Order Level Materials (OLMs) to support the execution of the services are permitted at the Call Order level on a case-by-case basis with Contracting Officer (CO) approval.

Scope

This is a BPA to provide IT Support Services to the FBI and other DOJ components. The services to be provided under the Call Order(s) are a non-personal service. Contractors shall provide technical support services and qualified personnel to assist the Government in managing and implementing projects and programs as defined in individual Call Order(s).

• Workplace Solution/Services
• Business Application Solution/Services
• Delivery Solutions/Services
• Platform Solutions/Services
• Infrastructure Solutions/Services
• Emerging Technologies
• Other IT Solutions/Services

Each of the services described below identifies examples of the types of services that may be included in individual task orders. These examples are not exhaustive, and other IT services, as required, may be associated with the task areas as defined within GSA Multiple Award Schedule Information Technology (MAS IT).

Workplace Solutions/ Services

The objective of this task area is services related to client computing devices, software, and connectivity to enable the workforce to access business applications; to communicate with other employees, partners and customers; and to create content using productivity software. These are always “user-facing” services:

• Provide technical support services such as installation, troubleshooting, maintenance, documentation, testing, verification, and validation.
• Provide program management support services.
• Provide Subject Matter Expertise (SME) support.
• Provide IT Specialist and program analytics support.
• Provide engineering support services.
• Provide operations and maintenance support.
• Provide deployment and implementation support.
• Provide enhancement and engineering support for mobility hardware and application development.
• Provide web development services and support.
• Provide technical services such as installation, troubleshooting, maintenance, documentation, testing, verification, and validation.
• Engineer, design and deploy new technologies.
• Provide reporting and analytics support.
• Provide documentation support.

Business Application Solutions/ Services

The objective of this task area is to provide services/solutions delivered by IT. The below listed services enable product and focused business capabilities that enable the business to win, serve, and customers. A comprehensive, but not exhaustive, sampling of work to be performed under this task area is shown below:

• Work with users to understand how they use our applications, build mockups that describe designs to developers, and work with development teams to implement intuitive and responsive designs.
• Provide technical support services such as installation, troubleshooting, maintenance, documentation, testing, verification, and validation.
• Provide program management support Services.
• Provide development, deployment, and implementation support.
• Provide operations and maintenance support.
• Provide data and business analytics and management and program support.
• Provide engineering support services.
• Understand and ensure usability standards, best practices, and convey that knowledge to developers.
• Ensure Section 508 compliance and will build, maintain, and enforce style guides that they will share among all development teams in each domain of applications.
• Advise developers on how to instrument applications to understand the usability and value of application features and construct and validate hypotheses about the usability of the application features.
• Collaborate with other User Experience experts to share styles and best practices.

Delivery Solutions/Services

The objective of this task area are services to build, deploy, support, and operate the Workplace solutions, Business Solutions, and Shared and Corporate solutions. Development services create and change business-facing services, typically through projects. Additional support and operations services assist users and maintain and ensure the availability of the business-facing services. A comprehensive, but not exhaustive, sampling of work to be performed under this task area is shown below:

• Identify emerging technologies, alternatives, and standards implementations and advise government personnel on incremental changes that could lead to application improvement.
• Provide technical support services such as installation, troubleshooting, maintenance, documentation, testing, verification, and validation.
• Provide program management support services.
• Provide Subject Matter Expertise (SME) support.
• Provide IT specialist support and management and program analytics support.
• Provide engineering support services.
• Provide operations and maintenance support.
• Provide enterprise architecture services.
• Provide documentation support.
• Translate system specifications and detailed design documentation into program code.
• Test and validate system designs and modifications.
• Accept, extract, transform, and load data into pipelines.
• Use existing or develop new, usually cloud based, analytics programs on the data to develop enterprise search solutions.
• Provide security engineering services.
• Provide web development and engineering services.
• Provide systems design support and provide suggestions for workflow process improvements.
• Provide deployment and implementation support.

Platform Solutions/Services

The objectives of this task area are services related to the Platform application infrastructure (database, middleware, etc.) that enables business-facing applications and services. Typically, users do not directly consume these. They are components required by the end user, business application and shared application services. However, for some IT operating models, the shared “infrastructure and operations group” may directly provide these Platform Services to their customers. Solutions/Services will include call orders that contain the following services but not limited to:

• Engineer, maintain, and upgrade the platform and tools used by developers.
• Provide scalability, reliability of the production applications and engineer for security, access control, account management, and security monitoring.
• Automate the provisioning of environments, account management process, and certificate expiration notices.
• Provide technical support for application movement to cloud based platforms.
• Provide technical support services such as installation, troubleshooting, maintenance, documentation, testing, verification, and validation.
• Use existing or develop new, usually cloud based, analytics programs on the data to develop enterprise search solutions.
• Provide program management support Services.
• Provide Subject Matter Expertise (SME) support.
• Provide IT Specialist and program support.
• Provide data and business analytics.
• Provide documentation support.
• Provide deployment and implementation support.
• Provide engineering support services.
• Provide web development and engineering services.
• Provide operations and maintenance support.
• Track, socialize, and improve upon effectiveness measures.
• Work with external groups and respond to all production incidents to include incident triage, debugging response, and after-action summaries.

Infrastructure Solutions/services

The objectives of this task area are services related to Core infrastructure — facilities, computer, storage, and network services that are required to deliver any technology automation. Typically, users do not directly consume these. However, for some IT operating models, a shared “infrastructure and operations group” may directly provide these Infrastructure Services to their customers. Infrastructure Solution/Services will include call orders that contain the following services but not limited to:

• Provide network performance management.
• Provide network configuration management.
• Provide network engineering services.
• Provide network operations and maintenance support.
• Provide network operations center support.
• Provide deployment and implementation support.
• Assist with enterprise storage and installation efforts.
• Provide telephone/technical operations support for an enterprise operations center.
• Provide O&M for other IT disciplines/systems.
• Provide Subject Matter Expertise (SME) support.
• Provide business and data analytics.
• Provide technical services such as installation, troubleshooting, maintenance, documentation, testing, verification, and validation.
• Engineer, design and deploy new technologies.
• Provide program management support.

Emerging Technologies Solutions/Services

The objectives of this task area are to remain as an intentionally open-ended definition. Emerging Technologies Services identifies new technologies having a significant impact in the technology landscape. Emerging Technologies will include call orders that contain the following services but not limited to:

• Research new cryptocurrency technologies and techniques.
• Identify methods used by criminal and/or national security threat actors to obfuscate or circumvent detection of their activities.
• Research new technologies and applications using the blockchain such as smart contracts or non-fungible tokens (NFTs).
• Research vulnerabilities in and forensic techniques for emerging or novel hardware and software platforms.
• Research emerging or novel malware technologies, functionality, and obfuscation techniques.
• Research new technologies and technological trends that present opportunities or threats for law enforcement or information security such as:
• Artificial intelligence/machine learning
• Virtual reality
• Quantum computing

For more information about the ITSSS-2 contract vehicle please get in touch with us today at itsss2@1cyberforce.com